Pam McDaniel

End-User Services, Operations, and Support Systems Manager

pmcdaniel1@una.edu 

256.765.4240

Jodi Gambrell

Instructional Technology Engineer

jgambrell@una.edu

256.765.4462

Scott Heath

IT Support Specialist

sheath@una.edu 

256.765.4850

Jeff Ivy

Instructional Technology Engineer

jivy1@una.edu 

256.765.5990

Jake King - (not pictured)

IT Support Specialist

jking18@una.edu 

256.765.4961

ITS Help Desk

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

Hours:

• Monday through Thursday: 7:30 AM to 6:00 PM
• Friday: 7:30 AM to 4:30 PM
• Saturday: CLOSED
• Sunday: Email only

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request