Canvas Support for Students

If you cannot find a solution on this site, the quickest way to receive support or help with Canvas, Online Testing, Zoom, and technology associated with online courses is to submit a ticket using the Canvas Help System. Please go to the page/item in Canvas where you are having the problem and click Help (the question mark), then Report a Problem. You may need to follow the instructions for submitting a ticket on your mobile device: iOS Instructions or Android Instructions),  Please include a description of the problem you are having, your full name, UNA email address, an alternative e-mail address (if applicable) and a phone number. If you cannot login, there is a Help link on the login page.  

Internet Access, E-Mail, Login/Password Issues (UNAPortal and Canvas) Microsoft Office

For help with these, please visit the UNA Information Technology Services home page, contact ITS Helpdesk at, or visit the UNA Helpdesk in Collier Library.    


Faculty Canvas support is available on the ETS website: http:/

Is Canvas working?

Check the official Canvas Status Page:

For mobile environments, the Canvas app is available in the iTunes and Google Play stores.

Get it on Google Play