Helpdesk Services

helpdesk library

The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at the University of North Alabama. The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications, work-order-ticket processing for faculty and staff, and troubleshooting for minor issues.  Other tasks include:

  • Providing verbal assistance with software and hardware problems

  • Arranging/scheduling assistance related to computer labs and associated issues

  • Arranging/scheduling of IT staff to assist with software and hardware problems on faculty and staff computers provided by UNA

  • Arranging the provision of loaner devices to faculty and staff

  • NOTE: For liability reasons, we do not work on the hardware of personal devices not owned or provided by the university. 


ITS Helpdesk: On Campus and Remote Support

General Hours:

  • Monday through Thursday: 7:30am to 6:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED
  • Sunday: Email Only

Location: Collier Library, Suite 152

Web Support

Email Support

Phone Support

  • Monday-Friday (during normal operational days)
  • 8:00am-4:30pm
  • (256) 765-4865