Information Technology Services

HelpDesk Services

NOTE ABOUT OUR OFFICE HOURS:
Hours reflect normal business days, but our offices are closed on university holidays. Visit This Link to see the most updated list for staff holidays. 

The University of North Alabama maintains a comprehensive Local Area Network (LAN) connecting the majority of buildings at the UNA Main Campus and UNA East Campus to each other. This high-performance connection is through a combination of 1 GB and 10 GB fiber optic cable and Cat 5e and Cat 6 cable. The faculty, staff and students have access to the Internet, UNAPortal (including Banner), Canvas, Office 365, and many other applications. Wireless access is available in 100% of the buildings on campus.

Issues with email?

UNA's email filter, Proofpoint, is a replacement for Microsoft Outlook's built-in Clutter and Junk Folders. For instructions on disabling Clutter and Junk, check out our Email, Calendar, Storage How-to & FAQ. The Email, Calendar, Storage section of our site also includes information about setting up Outlook/Office 365 on mobile devices, Office 365 features and more. 

For more information about managing Proofpoint and how it works, go to our Proofpoint Email Filter page.
 

Students - get FREE Microsoft Office here!

Click HERE for information about how to get started in Office.
 

Popular Links

IT Services Mission

Information Technology Services’ (ITS) mission is to provide secure, reliable, and integrated technology solutions in an ever-changing technological landscape to support the University community in alignment with the University Mission and Strategic Goals, while delivering excellence in customer service.

In support of this mission, ITS will:

  • Collaborate with the University community and outside entities to understand University technology and infrastructure needs and implement cost-effective, full-functioning solutions.
  • Ensure that all members of the University community can access and utilize the technology necessary to fulfill their roles, both academic and administrative.
  • Maintain open communication channels between ITS and the University community.
  • Strive to deliver timely and effective responses to individual and organizational requirements by developing and maintaining customer-oriented and technically skilled staff.
  • Implement security technologies and training as part of the University’s effort to protect both its community members and its information.
  • Continually assess existing and emerging technologies and seek to implement appropriate hardware and software in order to enhance individual and organizational effectiveness and experience.

ITS Help Desk

CLICK HERE
to Change or Reset
Your UNAPortal Password
*Alumni and Retirees*
Please contact the
ITS Help Desk for help changing your password.

On Campus Support

  • Employees: Call 256-765-4865, visit ITS Help Desk, or visit us in Collier Library/Main Floor
  • Students: Call 256-765-4865 or visit us in Collier Library/Main Floor
  • HelpDesk Office Summer 2019 Hours: 
    • Monday-Thursday: 7:30AM to 6:00PM
    • Friday: 7:30AM to 4:30PM
    • Saturday: CLOSED 
    • Sunday: 2:00PM t 6:00PM

Web Support

Email Support

Phone Support

  • (256) 765-4865