Information Technology Services

Helpdesk COVID-19 Resources

 

Click Here for Helpdesk Services
The University of North Alabama maintains a comprehensive Local Area Network (LAN) connecting the majority of buildings at the UNA Main Campus and UNA East Campus to each other. This high-performance connection is through a combination of 1 GB and 10 GB fiber optic cable and Cat 5e and Cat 6 cable. The faculty, staff and students have access to the Internet, UNAPortal (including Banner), Canvas, Office 365, and many other applications. Wireless access is available in 100% of the buildings on campus.

Issues with email?

UNA's email filter, Proofpoint, is a replacement for Microsoft Outlook's built-in Clutter and Junk Folders. For instructions on disabling Clutter and Junk, check out our Email, Calendar, Storage How-to & FAQ. The Email, Calendar, Storage section of our site also includes information about setting up Outlook/Office 365 on mobile devices, Office 365 features and more. 

For more information about managing Proofpoint and how it works, go to our Proofpoint Email Filter page.
 

Students - get FREE Microsoft Office here!

Click HERE for information about how to get started in Office.
 

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IT Services Mission

Information Technology Services’ (ITS) mission is to provide secure, reliable, and integrated technology solutions in an ever-changing technological landscape to support the University community in alignment with the University Mission and Strategic Goals, while delivering excellence in customer service.

In support of this mission, ITS will:

  • Collaborate with the University community and outside entities to understand University technology and infrastructure needs and implement cost-effective, full-functioning solutions.
  • Ensure that all members of the University community can access and utilize the technology necessary to fulfill their roles, both academic and administrative.
  • Maintain open communication channels between ITS and the University community.
  • Strive to deliver timely and effective responses to individual and organizational requirements by developing and maintaining customer-oriented and technically skilled staff.
  • Implement security technologies and training as part of the University’s effort to protect both its community members and its information.
  • Continually assess existing and emerging technologies and seek to implement appropriate hardware and software in order to enhance individual and organizational effectiveness and experience.

Procedurals & Self-Help:

ITS Help Desk

CLICK HERE 
to Change or Reset
Your UNAPortal Password

*Alumni and Retirees*
Please contact the 
ITS Help Desk for help changing your password.

Located in: Collier Library

Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

  • Office Hours Monday through Thursday: 7:30am to 7:00pm
  • Office Hours on Friday: 7:30am to 4:30pm
  • Office Hours Saturday & Sunday: Offices closed
  • Email: helpdesk@una.edu

Weekend Assistance:

Friday Evening through Saturday: support can be requested via emails sent to helpdesk@una.edu 

Sunday: ITS Assistant available from 2:30pm to 7:00pm via email to helpdesk@una.edu