Information Technology Services

ITS Staff

Fall 2019 Office Hours will Begin on August 25, 2019. August 21-23, 2019, the Helpdesk will close at 4:30pm.

Click Here for Helpdesk Services

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The University of North Alabama maintains a comprehensive Local Area Network (LAN) connecting the majority of buildings at the UNA Main Campus and UNA East Campus to each other. This high-performance connection is through a combination of 1 GB and 10 GB fiber optic cable and Cat 5e and Cat 6 cable. The faculty, staff and students have access to the Internet, UNAPortal (including Banner), Canvas, Office 365, and many other applications. Wireless access is available in 100% of the buildings on campus.

Issues with email?

UNA's email filter, Proofpoint, is a replacement for Microsoft Outlook's built-in Clutter and Junk Folders. For instructions on disabling Clutter and Junk, check out our Email, Calendar, Storage How-to & FAQ. The Email, Calendar, Storage section of our site also includes information about setting up Outlook/Office 365 on mobile devices, Office 365 features and more. 

For more information about managing Proofpoint and how it works, go to our Proofpoint Email Filter page.
 

Students - get FREE Microsoft Office here!

Click HERE for information about how to get started in Office.
 

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IT Services Mission

Information Technology Services’ (ITS) mission is to provide secure, reliable, and integrated technology solutions in an ever-changing technological landscape to support the University community in alignment with the University Mission and Strategic Goals, while delivering excellence in customer service.

In support of this mission, ITS will:

  • Collaborate with the University community and outside entities to understand University technology and infrastructure needs and implement cost-effective, full-functioning solutions.
  • Ensure that all members of the University community can access and utilize the technology necessary to fulfill their roles, both academic and administrative.
  • Maintain open communication channels between ITS and the University community.
  • Strive to deliver timely and effective responses to individual and organizational requirements by developing and maintaining customer-oriented and technically skilled staff.
  • Implement security technologies and training as part of the University’s effort to protect both its community members and its information.
  • Continually assess existing and emerging technologies and seek to implement appropriate hardware and software in order to enhance individual and organizational effectiveness and experience.

Procedurals & Self-Help:

ITS Help Desk

CLICK HERE 
to Change or Reset
Your UNAPortal Password

*Alumni and Retirees*
Please contact the 
ITS Help Desk for help changing your password.

NOTE ABOUT OUR OFFICE HOURS:
Hours reflect normal business days, but our offices are closed on university holidays. Visit This Link to see the most updated list for staff holidays. 

On Campus Support

  • Employees: Call 256-765-4865, visit ITS Help Desk, or visit us in Collier Library/Main Floor
  • Students: Call 256-765-4865 or visit us in Collier Library/Main Floor
  • HelpDesk Office Fall 2019 Hours (effective August 25, 2019): 
    • Monday-Friday: 7:00AM to 7:00PM
    • Friday: 7:00AM to 4:30PM
    • Sunday: 3:00pm-7:00pm

Web Support

Email Support

Phone Support

  • (256) 765-4865