Helpdesk Services

helpdesk library

The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at the University of North Alabama. The Help Desk provides answers to general computing questions, questions regarding the utilization of supported software applications, work-order-ticket processing for faculty and staff, and troubleshooting for minor issues.  Other tasks include:

  • Providing verbal assistance with software and hardware problems

  • Arranging/scheduling assistance related to computer labs and associated issues

  • Arranging/scheduling of IT staff to assist with software and hardware problems on faculty and staff computers provided by UNA

  • Arranging the provision of loaner devices to faculty and staff

  • NOTE: For liability reasons, we do not work on the hardware of personal devices not owned or provided by the university. 

Location:
Collier Library, Ground/Main floor, near Cafe Dalluci

 

Help Desk Contact Information:
TELEPHONE: 256-765-4865
EMAIL: helpdesk@una.edu 

PASSWORD ASSISTANCE:

change-or-reset-password.jpg

Your password works, but you want to change it, CLICK HERE

In case you get locked out, to sign up for the Reset Assistant CLICK HERE (log in to provide the cell number and personal email you prefer to unlock your account with)

If your account is locked for some reason, CLICK HERE to unlock it (only works if you signed up for the Reset Assistant above)

Alumni and Retirees who need password assistance should call or email the ITS Helpdesk:

 

 

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED (we may still respond intermittently to emails)
  • Sunday: Assistance available by email from 2:30pm to 7:00pm

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request