Mission Statement

Information Technology Services’ (ITS) mission is to provide secure, reliable, and integrated technology solutions in an ever-changing technological landscape to support the University community in alignment with the University Mission and Strategic Goals, while delivering excellence in customer service.


On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865


  • Monday through Thursday: 7:30 AM to 6:00 PM
  • Friday: 7:30 AM to 4:30 PM
  • Saturday: CLOSED
  • Sunday: Email only

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request