ERP and DBA SERVICES

The ERP Group at the University of North Alabama provides technical support for the Banner system, applying upgrades and patches for all the Banner applications and administering all Banner system security. They also implement other systems that interface with Banner such as AppWorx, Workflow, BDM and ISSM.

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Sherri Hester

ERP Services Manager

slhester@una.edu 

256.765.4765

 

Blake Ray

ERP Engineer

pbray@una.edu 

256.765.4386

 

 

UNA DBAs

The ERP Group also includes Database Administrators. DBAs here at the University of North Alabama maintain an Oracle Database System. The spend their time overseeing al aspects of the database system which includes anything from initial database architecture design through implementation, administration, monitoring, tuning, backup, migration and support. The DBAs are also response for setting user privileges within the database environment and watch over any applications that connect to the database systems. 

Tony Dickinson

Senior Database Administrator

cadickinson@una.edu 

256.765.4387

 

Jeremy Duke

Database Administrator

jpduke@una.edu 

256.765.4352

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

Hours:

  • Monday through Thursday: 7:30 AM to 6:00 PM
  • Friday: 7:30 AM to 4:30 PM 
  • Saturday: CLOSED
  • Sunday: Email only

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request