The Information Technology Services department here at UNA provides email and phone support for students, faculty and staff. We look forward to serving you!

Deterian Bailey

Helpdesk Services Specialist

dbailey@una.edu

256.765.4865

Alison Caddell

Helpdesk Student Services Coordinator

acaddell@una.edu 

256.765.4335

ITS Help Desk

On Campus Support

• Employees: Call 256-765-4865, visit ITS Help Desk, or visit us in Collier Library/Main Floor
• Students: Call 256-765-4865 or visit us in Collier Library/Main Floor
• HelpDesk Office Hours (located in Collier Library/Main Floor): 
  • Monday-Thursday:
  • 7:30 AM to 7:30 PM
  • Friday: 
  • 7:30 AM to 4:30 PM
  • Saturday: 
  • CLOSED
  • Sunday: 
  • 6:00 PM to 9:00 PM

Web Support

• Employees: ITS Help Desk

Email Support

• Email: helpdesk@una.edu
• Click UNAPortal FAQ for UNAPortal issues

Phone Support

• Monday-Thursday 7:30 AM to 7:30 PM
• Friday 7:30 AM to 4:30 PM
• Saturday CLOSED
• Sunday 6:00 PM to 9:00 PM
• (256) 765-4865