Help Desk

The Information Technology Services department here at UNA provides email and phone support for students, faculty and staff. We look forward to serving you!


Deterian Bailey

Helpdesk Services Specialist 



Dominique Steele

Helpdesk Graduate Assistant 



On-Campus & Remote Support

Location: Collier Library, First Floor


Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.


  • Monday through Thursday: 7:30am to 6:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED 
  • Sunday: Email only

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request