How-to & FAQ

What is Office 365?

Office 365 is included in a Microsoft partnership with Higher Education to provide powerful messaging, productivity, and collaboration tools to students and employees. Features of Office 365 include:

  • 25 Gigabytes (GB) of email storage (25 MB message size limit)
  • 1 Terabyte (TB) of file storage (OneDrive for Business)
  • The ability to share Calendars in the Office 365 environment as well as with Outlook
  • The ability to synchronize contacts and calendars with your mobile device  
  • Office Workspace supporting online document collaboration with others, even if they do not have Microsoft Office
  • Video Chat and Instant messaging
  • Permanent Email addresses/accounts accessible after graduation/retirement
     

Other frequently asked questions:

  • What is OneDrive for Business?

    OneDrive for Business is web storage space free with your Office 365 account, accessible once logged in. Files may be easily saved to and from OneDrive for Business using a web browser. OneDrive for Business also has an app that can be downloaded from www.outlook.com/una.edu or found in your mobile device's app service.

  • Where do I go to access my Office 365 account?
    You can access your Office 365 account two different ways:

    1. Go to http://www.outlook.com/una.edu to log directly into Office 365 using your UNAPortal username and password
    2. Login to the UNAPortal and click on the "EMAIL" icon
  • Must Outlook be setup on my PC to use Office 365?

    No. But if you want to import an address book and/or calendars, then Outlook must be installed on your PC to import into Office 365.

  • Can I use Outlook Express, Mozilla Thunderbird, etc. to access my new email?

    If you prefer to use a mail client to access your email, calendar, and contacts (instead of UNAPortal or a web interface), then you need to be using Outlook 2013 for Windows or Outlook 2011 for Mac, either of which can be downloaded free from your Office 365 account. Other clients such as Outlook Express, Thunderbird, etc. will not allow you to take advantage of all the new features.

  • Can I keep my Office 365 account after leaving UNA?

    Yes! Your Office 365 account is yours permanently for all graduates/alumni and retirees. Non-graduates will lose their account after 18 months. Once no longer enrolled as a UNA student, you will get non-intrusive banner advertisements that are suppressed during term of enrollment.

  • Someone told me they sent me an email but I haven’t received it, why?
    Check your Junk E-mail folder...

    To mark email that is in the "Junk E-Mail" folder to not junk, do the following:

    from UNAPortal/Office 365
    1. Right click on the email
    2. Click on “Junk E-Mail”
    3. Click “Mark as Not Junk”
    4. Check box to always trust messages from this sender.

    From Outlook:
    1. Right click on the email
    2. Click on “Junk”
    3. Click “Not Junk”
    4. Check box to always trust messages from this sender.
  • How do I setup my Office 365 account in Outlook?
    NOTE: Office 365 works best with Outlook 2016. Earlier version users need to upgrade to take full advantage of using Outlook.


 

ITS Help Desk

On-Campus & Remote Support

Location: Collier Library, First Floor

Email: helpdesk@una.edu

Phone Number: 256-765-4865

NOTE: Because of operational changes made in response to COVID-19, masks are required for any one coming to the helpdesk office for assistance. Helpdesk staff will also wear required masks.

Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED (we may still respond intermittently to emails)
  • Sunday: Assistance available by email from 2:30pm to 7:00pm

Web Support:

Faculty & Staff: Employees' Helpdesk Ticket Request