Focused & Junk Email

Clutter email has been replaced with the "focused inbox." Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab.


  • In Outlook for Windows, Focused Inbox is available only for Microsoft 365, Exchange, and accounts.
  • If you don't see Focused and Other in your mailbox, you might have a Clutter folder instead. For more information, see Use Clutter to sort low-priority messages in Outlook.
  • The Focused Inbox REST API provides Microsoft 365 mailbox message classification and training to help users sort their email efficiently. However, this API isn't supported for the Microsoft 365 Shared mailbox. Outlook for Windows currently displays "Focused Inbox" hints for shared mailboxes. This is unexpected behavior. Microsoft is aware of the problem, and this page will be updated after changes by Microsoft are complete.

To learn about the Focused Inbox for various devices and systems, see the links below:

Focused Inbox in Outlook for Windows

Focused Inbox for Outlook on the Web

Focused Inbox for

Focused Inbox for Mac

Focused Inbox for Mail in Windows 10

Use the Block or Allow settings to help control unwanted and unsolicited email messages by creating and managing lists of email addresses and domains that you trust and those that you don’t. The instructions below are for Outlook Web App, which is used by UNA as a way to manage email servers running Exchange Server 2013 or 2010. If you're using Microsoft 365 or Exchange Server 2016, your email program is Outlook on the web. For help with Outlook on the web, see Get help with Outlook on the web. Otherwise, see below for instructions and explanations regarding the following: (1)managing your junk email, (2) safe senders and recipients, and (3) blocked senders. 

ITS Helpdesk Support

Summer Session 2021 Office Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED
  • Sunday: 2:30pm to 7:00pm

Location: Collier Library, Suite 152

Phone: 256-765-4865


Web Support:

Faculty & Staff can request assistance through the Helpdesk Ticket Request form as linked below.