If you cannot find a solution on this site, the quickest way to receive support or help with Canvas, Online Testing, Zoom, and technology associated with online courses is to submit a ticket using the Canvas Help System. Please go to the page/item in Canvas where you are having the problem and click Help (the question mark), then Report a Problem. You may need to follow the instructions for submitting a ticket on your mobile device: iOS Instructions or Android Instructions),  Please include a description of the problem you are having, your full name, UNA email address, an alternative e-mail address (if applicable) and a phone number. If you cannot login, there is a Help link on the login page.  

Internet Access, E-Mail, Login/Password Issues (UNAPortal and Canvas) Microsoft Office

For help with these, please visit the UNA Information Technology Services home page, contact ITS Helpdesk at helpdesk@una.edu, or visit the UNA Helpdesk in Collier Library.    

Faculty Canvas support is available on the ETS website: http:/www.una.edu/ets/instructional-support/

Is Canvas working?

Check the official Canvas Status Page: http://status.instructure.com/

For mobile environments, the Canvas app is available in the iTunes and Google Play stores.