If you cannot find a solution on this site, the quickest way to receive support or help with Canvas, Online Testing, Zoom, and technology associated with online courses is to submit a ticket using the Canvas Help System. Please go to the page/item in Canvas where you are having the problem and click Help (the question mark), then Report a Problem. You may need to follow the instructions for submitting a ticket on your mobile device: iOS Instructions or Android Instructions),  Please include a description of the problem you are having, your full name, UNA email address, an alternative e-mail address (if applicable) and a phone number. If you cannot login, there is a Help link on the login page.  

Internet Access, E-Mail, Login/Password Issues (UNAPortal and Canvas) Microsoft Office

For help with these, please visit the UNA Information Technology Services home page, contact ITS Helpdesk at helpdesk@una.edu, or visit the UNA Helpdesk in Collier Library.    

How do I get started in Canvas?

You can log in to Canvas by going to https://una.instructure.com, following the Canvas link on the UNA website, or using the Mobile App. If you aren't sure how to start, take a look at the Canvas Resources (Orientation Course, Guides, Video Guides, Community Forums) and common issues below. If you need technical support, submit a help ticket in Canvas by going to the Help menu, then Report a Problem. UNA Canvas support should reply within one business day. Please note that you will receive support responses at your UNA email address, not inside Canvas. Correspondence received during university closures, holidays, and weekends may not be addressed until the next regularly scheduled business day at UNA. 

Canvas Resources

1. Accessibility in Canvas
2. Canvas Overview (video)
3. Getting Started in Canvas in 10 Steps
4. Student Guides
5. Canvas Video Guides
6. Canvas Community (Forums, Guides, Feature Requests)
7. Canvas on Mobile Devices  The Canvas app is available in the iTunes and Google Play stores. (see Supported Browsers above)

Common Canvas Questions/Actions

1. How do I add a Profile picture?
2. How do I select personal pronouns in my user account as a student?
3. Setup Notifications--how you receive messages and announcements (email, SMS text, Facebook, Twitter, etc.)
4. Customize your course list to hide older courses.
5. Subscribe to Calendar (Outlook, Google Calendar, iCal, etc.)

Canvas Studio: Recording and Submitting Videos?

• From a computer

  • How do I record a screen capture video?
  • How do I record a webcam video?  If you have trouble using this, you can try using the screen capture option, then picking the webcam option before recording.
  • How do I upload media files in Canvas Studio?
  • How do I submit Canvas Studio media as a Text Entry assignment as a student?
  • How do I submit Canvas Studio media for a File Upload assignment as a student?
  • How do I reply to a Discussion with a Canvas Studio video using the Rich Content Editor?

• From a Mobile Device

  • How do I submit a Canvas Studio assignment in the Student app on my iOS Device (Links to an external site.)?
  • How do I submit a Canvas Studio assignment in the Student app on my Android Device?
  • Currently, the Student App will not upload into a Discussion.  Students can use their mobile device to record and upload into Studio, then use a PC to add the Studio video to a discussion post.
• Troubleshooting on a Mac
  • Try using a different browser, such as Chrome or Firefox
  • On your computer, if you are using the "Webcam" option, try the "Screen Recorder" option instead.  You can pick to use only the webcam once it opens.
  • Try Checking your permissions for the Screen Recorder app and  Chrome or Firefox (whichever Browser you are using).  You may need to restart Chrome or Firefox after you do this. Control access to screen recording on Mac
  • Check to see if your macOS has or needs updates

Using Office 365 and OneDrive with Canvas

As a UNA student, you have access to Office 365 and OneDrive. You can use both within Canvas.

• Use your mobile device to scan documents with OneDrive
• How do I view my Microsoft Office 365 files in Canvas as a student?
• How do I upload a file from Microsoft Office 365 as an assignment submission?
• How do I create a hyperlink from Microsoft Office 365 in the Rich Content Editor as a student?
• How do I create a Microsoft Office 365 collaboration as a student?

Faculty Canvas support is available on the ETS website: http:/www.una.edu/ets/instructional-support/

Is Canvas working?

Check the official Canvas Status Page: http://status.instructure.com/

For mobile environments, the Canvas app is available in the iTunes and Google Play stores.