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Respondus Lockdown Browser and Monitor

ETS has adopted Respondus Monitor for remotely proctored testing.   Below you will find a guide to help you get started, information on copying Respondus Lockdown Browser/Respondus Monitor support materials for students into your course, and tips for successful use.

"Fix it" Errors

When copying exams from another course, copying from the Canvas Commons, or copying courses across semesters, the Respondus Lockdown Browser/Monitor may not "connect" properly with Canvas causing a "Fix it" error. 

  1. If you go to the LockDown Browser section in the course (on the left-side navigation) If you do not see a Lockdown Browser link in the Navigation, you may need to go to the course Settings>>Navigation to enable it.
  2. Check for  “Error” and "Fix it"  messages
  3. Click the Fix it button for whichever tests have it.
  4.  If you do not see a “Fix it” option
    1. Refresh the page
    2. Disable the LockDown Browser for each quiz, save
      Enable the LockDown browser again.
    3. Refresh the page to verify that you don't have a "Fix it" message
    4. If this does not correct the problem, please submit a support request in Canvas (Help>>Report a Problem).

 Faculty Resources

Key features of Respondus Monitor

  1. Integrated with Canvas.
  2. Faculty can create a test in Canvas, then Enable Monitor in a manner similar to enabling the Lockdown Browser. 
  3. Student Videos/reports are visible from within Canvas in the Lockdown Browser Dashboard
  4. Student test-taking is the same as using the Lockdown Browser, with the addition of a webcam/microphone.
  5. Algorithmic detection—does not require a live proctor.  Respondus Monitor will flag changes based on the facial recognition of the test taker.  See here for a detailed explanation:  http://www.respondus.com/products/monitor/ava.shtml
  6. Student Videos/Reports usually returned within eight hours.
  7. Runs from within the Lockdown Browser which prevents copying, pasting, and other software from being used.
  8. Since there is not a specific limit to the number of tests a student can take, Respondus Monitor could also be used to periodically test for ID verification purposes.
  9. Can only be used for tests delivered through Canvas.

 Student-Facing Materials

To assist you in using the Respondus Lockdown Browser and Monitor in your courses, ETS has created the module Respondus Lockdown Browser and Monitor in the Canvas Commons containing the following materials which can be imported into you course using the guide here: https://community.canvaslms.com/docs/DOC-2005.  The module includes practice quizzes for both the Lockdown Browser and Respondus Monitor.  You will need to remove one of them depending on your course.

  • LockDown Browser/Monitor Video Overview
  • Using Respondus Lockdown Browser/Monitor to Take a Test*
  • Respondus Monitor Quick Start Guide
  • Practice Quiz Respondus Lockdown Browser
  • Practice Quiz Requiring Respondus Monitor

*The Using Respondus Lockdown Browser/Monitor to Take a Test page can be left in the module and/or copied to your syllabus.  

Tips for successful use of Respondus Lockdown Browser/Monitor

  1. Include course policies for technical issues such as disconnection and testing irregularities.  Visit the Syllabus Statements page for suggested policies.
  2. Emphasize to students the need for reliable high-speed internet connection, preferably wired.   Mobile hotspot/phone data speeds are problematic and should not be used.
  3. Respondus Monitor can be used from an iPad (see Instructor Quick Start Guide).  Determine if you wish to allow students to use an iPad and make them aware of your decision
  4. Require the practice test well before the first exam and again before each exam
  5. Use Canvas Quiz Logs as a secondary method when reviewing student exam activity