Electronic Refunds (e-Refunds)

Get your refund faster with eRefunds (Electronic Refunds)!

UNA is pleased to announce that we now offer eRefunds (electronic refunds) effective Summer 2018.  This means that refunds can now be deposited directly into your bank account with no waiting for a check to be processed and mailed.  You will need to sign up for eRefunds through your UNA Student Account Center (Ebill Site)

Enroll today by following the steps below:

• Login to your UNA Portal Account
• Scroll to the Student Account and Meal Plan block
• Select Student Account Center/Pay Bill
• Select Electronic Refund
• Set-up Account
• Choose Existing Account OR add New Account (do not enter debit or credit card numbers for   eRefunds)
• Remember to toggle the box beside "Check here if you would like refunds to be deposited into this account"
• Save

Troubleshooting

Your direct deposit account may be returned as invalid if:

• You do not enter your bank information correctly
• You use your debit card number as the account number
• You use an "electronic" routing number
• You designate a money market account (must be a checkbook savings or checking account)
• Your bank account is closed

 Additional Important Information

• Set up your refund profile immediately to assure your funds will be deposited electronically.
• In order to protect your financial information, UNA does not have access to set up or view your electronic refund profile.
•  UNA will never take money from your account unless you authorize a payment to the college.
•  eRefunds can only be designated to an account in the student’s payment profile. This feature is not available to other authorized users.
•  To receive your refund: 1. Your financial aid or scholarship must actually be credited to your student account (not a memo/authorized entry).  2. Your account balance must be a credit balance
•  Dropping hours could affect your eligible award amount and/or cause a delay in processing your refund.
•  If a credit/debit card payment(s) was made for your tuition and fees, the credit card may be refunded up to the amount of the payment. Any additional refund due would be issued as stated above.  

New eCheck/eRefund Payment Validation Process

Prenoting Process for Making Payments by Electronic Check or Receiving Refunds by Direct Deposit

The National Automated Clearing House Association (NACHA) has issued a rule requiring that all ACH web debits be validated before they are used to make a payment. To ensure that the University of North Alabama is following the new rule, we are using prenoting to validate accounts. During the prenoting process, we will send a zero-dollar transaction file to the bank to validate if your account is active. 

• If you do not use your checking account to make electronic payments to UNA, this rule will not apply to you and no further action is needed. 
• If you have already set up direct deposit for e-Refunds through the Student Account Center and this is the same checking account you use to make payments your account has already been validated, no further action is needed. 
• If you make payments using your checking account and you have not saved the checking account as a Saved Payment Method and have not set up direct deposit via your Student Account Center, we encourage you to do so as soon as possible to avoid delays when it is time to make payments on your account. 
• If you have assigned someone as an authorized user on your account to make check payments, the checking account will need to be set up under the authorized user tab within the Student Account Center.  

The validation process can take 3-5 business days. You will not be able to make payments by electronic check or receive electronic refunds (eRefunds) using your checking account until your account has been validated.  The prenote process will notify you if your payment method cannot be validated. The easiest way to validate your checking account ahead of time is to set up your payment profile in Student Account Center.  This process does not apply to credit/debit cards.