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Student Appeal and Grievance Procedure

Student Appeal Procedure

  • If the request for an accommodation is not granted by the DSS Advisory Committee, students may send a written appeal to the Vice President for Student Affairs or his/her designee, who will then send the appeal and documentation to a second Advisory Committee for review.
  • In the event that accommodations are not granted, students may choose to file a complaint with:Regional Office of Civil Rights (OCR), Atlanta Office 61 Forsythe St. SW, Suite 19T70 Atlanta, GA 30301-3104 P:  404-562-6350

Student Grievance Procedure

Once a students' documentation is approved by the panel and a student is receiving accommodations, if that student has a complaint alleging violation's of the Americans with Disabilities Act, including failure to provide reasonable and appropriate accommodations or discrimination on the basis of disability, a complaint may be filed with the Office of Disability Support Services.

  1. The student must contact Disability Support Services to discuss the complaint. The student and DSS staff will meet together to seek a solution.     
  2. If a solution is not decided upon, the student may take the complaint to the Vice President for Student Affairs or his/her designee, whom will address the situation.  Unless otherwise resolved to the mutual satisfaction of the student and the University, the complainant will receive a written determination.  
  3. If a satisfactory resolution is not achieved within the University, complaints may be directed to: Regional Office for Civil Rights (OCR), Atlanta Office 61 Forsythe St. SW, Suite 19T70 Atlanta, GA 30301-3104 P:  404-562-6350
If you have questions or concerns about the documentation, please contact DSS at:
dss@una.edu