UNAPortal login/logout page changes

ITS will be updating the login/logout pages used by many systems, including UNAPortal.  We have been working for some time to update one of the underlying systems that manages logins and, with its next update, there will be a few changes. For details about these changes, read "UNA login and logout page changes." The most obvious of these changes will be the appearance of the log in page...

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UNAPortal provides UNA students, faculty and administrative staff with world-class intranet and Internet services. You may check e-mail, check your class schedule, check grades, register for courses, accept financial aid scholarships, view announcements, and pay your bill. Below are a list of common UNAPortal questions and their answers.

Account Questions

• What is my UNAPortal username?

  Your username should be your first initial followed by your full last name. Where duplicates exist, an additional number is added to your last name.

  
  Example: jdoe, jdoe1, jdoe2

  Your username is automatically created by the system and authenticates to other systems (Canvas, Beacon, Active Directory - campus computer access, Collier Library database access, Office365 email), therefore, your username cannot be changed.

• What is my UNAPortal password?

  Your original password will be RoarLions!mmddyyyy where mmddyyyy = your eight digit birthday
  You will want to change this as soon as possible. For more information about changing your password, check out our passwords page at una.edu/its/technology-security/password.html.
  
  If you do not know your password, please contact the ITS HelpDesk:

  Phone: (256) 765-4865
  Email: helpdesk@una.edu

  If you are contacting through email:
  Please provide your full name, UNA Mane Card ID# and Problem

• How long do I have an UNAPortal account?
  From the time you are admitted until you graduate or leave UNA and for a period of 18 months from your last active semester at UNA.
• What is my UNA email address?

  Your email address is your username@una.edu
  This applies to faculty, staff and students.

Email Questions

• What is my storage quota for my email account?
  You have an Office365 email account with 25 GB of email storage
• How many attachments may I send per email?
  60(Sixty)

Other Questions

• How do I pay my bill on-line?
  1. Log into the UNAPortal system
  2. Click on the “Self-service Banner” tab
  3. Click on the “Student” tab
  4. Click on “Student Accounts”
  5. Click on “Account Information”
  6. Click on the “eBills” tab under Quick View
• When is the UNAPortal system scheduled to be down?
  The UNAPortal system is shutdown DAILY from 4:00am to 6:00am for routine maintenance
• Who may request (send) a Campus Announcement?
  Any UNAPortal account holder, who is:

  1. Faculty
  2. Staff
  3. an officer of an organization recognized by the Office of Student Engagement

  The requested announcement MUST pertain to University activities
  
  This service is NOT used for classified notices such as buying, selling, renting or looking for products or services
• What browsers are supported for my Windows PC/Mac?

  Windows

  • Internet Explorer 10 and 11
  • Mozilla Firefox 29 and higher
    
    

  Macintosh

  • Firefox 29 and higher
  • Safari 7

  
  

  If you are trying to log in to the system using another browser, you may experience difficulties.

ITS Help Desk

On Campus Support

• Employees: Call 256-765-4865, visit ITS Help Desk, or visit us in Collier Library/Main Floor
• Students: Call 256-765-4865 or visit us in Collier Library/Main Floor
• HelpDesk Office Hours (located in Collier Library/Main Floor): 
  • Monday-Thursday:
  • 7:30 AM to 6:00 PM
  • Friday: 
  • 7:30 AM to 4:30 PM
  • Saturday: 
  • CLOSED
  • Sunday: 
  • 3:00 PM to 6:00 PM

Web Support

• Employees: ITS Help Desk

Email Support

• Email: helpdesk@una.edu
• Click UNAPortal FAQ for UNAPortal issues

Phone Support

• Monday-Thursday 7:30 AM to 7:30 PM
• Friday 7:30 AM to 4:30 PM
• Saturday CLOSED
• Sunday 6:00 PM to 9:00 PM
• (256) 765-4865