Helpdesk COVID-19 Resources
In response to COVID-19, the University of North Alabama shifted to a remote/online instructional environment up until August 2020, continuing to provide updates on our operational status in relation to COVID-19. During this time, the ITS Helpdesk was still available for assistance via email (helpdesk@una.edu). Now that the university is open again, we can also be contacted by phone and in person. Our contact information and availability is as shown below:
- Contact Information:
- Email Address: helpdesk@una.edu
- Phone Number: 256-765-4865
- Office Location: Collier Library, Main Level, near the elevators
- NOTE: For in person assistance, users must wear a mask. ITS staff members are also required to wear a mask.
In addition, the following resources are available in order to make the remote/online environment as effective as possible:
Remote & Online Learning/Instruction Resources
For faculty and staff who need help forwarding calls made to your office extension towards a personal number:
- If you are trying to access the forwarding options from your campus office, instructions are available here.
- If you are trying to access the forwarding options from a remote or off-campus location, instructions are available here.
Software Resources
University faculty and staff can have access to Zoom through their UNA credentials. For Zoom licensing or guidance, contact our Educational Technology Services team via email: ets@una.edu
For guides and resources on how to maximize the Zoom experience, visit the following page:
ITS Helpdesk Support
Summer Session 2021 Office Hours:
- Monday through Thursday: 7:30am to 7:00pm
- Friday: 7:30am to 4:30pm
- Saturday: CLOSED
- Sunday: 2:30pm to 7:00pm
Location: Collier Library, Suite 152
Phone: 256-765-4865
Email: helpdesk@una.edu
Web Support:
Faculty & Staff can request assistance through the Helpdesk Ticket Request form as linked below.