Helpdesk COVID-19 Resources

In response to COVID-19, the University of North Alabama shifted to a remote/online instructional environment up until August 2020, continuing to provide updates on our operational status in relation to COVID-19. During this time, the ITS Helpdesk was still available for assistance via email (helpdesk@una.edu). Now that the university is open again, we can also be contacted by phone and in person. Our contact information and availability is as shown below:

  • Contact Information:
    • Email Address: helpdesk@una.edu
    • Phone Number: 256-765-4865
    • Office Location: Collier Library, Main Level, near the elevators
      • NOTE: For in person assistance, users must wear a mask. ITS staff members are also required to wear a mask.

In addition, the following resources are available in order to make the remote/online environment as effective as possible:

ITS Helpdesk Support

Summer Session 2021 Office Hours:

  • Monday through Thursday: 7:30am to 7:00pm
  • Friday: 7:30am to 4:30pm
  • Saturday: CLOSED
  • Sunday: 2:30pm to 7:00pm

Location: Collier Library, Suite 152

Phone: 256-765-4865

Email: helpdesk@una.edu

Web Support:

Faculty & Staff can request assistance through the Helpdesk Ticket Request form as linked below.