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WiFi Information

The University of North Alabama contracts with a local Internet Service Provider (Valley Business Solutions) to provide WiFi service within the residence halls and Twin Oaks. The WiFi access information is as follows: 

RESNET5: una55555

RESNET: unalions

Wi-Fi Troubleshooting

When in a highly populated areas such as the residence halls and apartments, network interference can be an issue that affects your Internet connectivity. Everything from your microwave to your body causes interference on the network and impacts the wireless experience. The wireless network utilizes both the 2.4GHz band and the 5GHz band and interference is much greater in the 2.4GHz spectrum. To help lessen this issue ResNet5 (broadcasting only on the 5GHz band) is offered as an option and is the recommended first choice of networks for you to connect to; however, to connect to this wavelength you will have to have a compatible device. If you have not purchased your laptop or tablet or other device look for one that supports the 802.11a/n/ac standards. This should enable you to connect to ResNet5. If you already have a device that does not support these standards then one option is to purchase a dual band adapter that will enable this support. These USB devices are easily found on Amazon and cost between $15-30. If neither is an option for you then you will utilize the ResNet network on the 2.4GHz band. 

Wi-Fi Concerns

As always, once you arrive to UNA, if you have issues with the wireless, please follow these instructions to submit a request to the Helpdesk with our Internet Service Provider, Valley Business Solutions:

Please e-mail requests for issues regarding the ResNet network to resnetsupport@vbsolutions.net.

Within the e-mail please provide the following information:

  • Your university (UNA)
  • A thorough description of the problem.
  • The type of device that you are having issues with (i.e. iPhone, android phone, laptop running Windows X, etc).
  • Name of residence hall or apartment, floor, and room/apartment number
  • Telephone Number
  • Best time to reach you