APPLY! REQUEST

Report Maintenance

Maintenance issues include but are not limited to:
  • Lights out
  • Washers/dryers not working properly
  • Bugs
  • Heat/air concerns
  • Water temperature/pressure
  • Showers/toilets not working properly
  • Beeping smoke detectors

When in doubt, report it!


New Online Reporting System

To make reporting maintenance issues more convenient, an online system, TMA iService Desk, has been made accessible for residents and tenants. When you enter a request in TMA, your request goes directly to the Housing office and campus Facilities for review. After you enter your request, you will receive emails as the status of your request changes. The TMA iService Desk site is only available on UNA Internet system, using the Mozilla Firefox web browser. If you encounter any problems or concerns about the online system or your maintenance request, please let us know.

Residence Halls

Residence hall students should report your maintenance request directly to the Dept. of Housing: web address is http://maintenancedb.una.edu:81/
  • Once you reach the web page, your ID is "student" and your password is "request". 
  • Note: There is an incompatibility issue with Microsoft Internet Explorer 9  for accessing the work order website. The Mozilla Firefox web browser may be used to access the maintenance request website.
  • Click here to see written instructions for posting your maintenance request.

For emergencies in the residence halls after office hours, please call the Residence Life staff on duty.


Apartments

Apartment tenants can report maintenance requests directly to the Dept. of Housing: web address is http://maintenancedb.una.edu:81/.
  • You must be on the UNA Internet in order to use this website. If you are not on UNA's Internet, you may contact our office directly or report them to housing-maintenance@una.edu.
  • Once you reach the web page, your ID is "student" and your password is "request". 
  • Note: There is an incompatibility issue with Microsoft Internet Explorer 9  for accessing the work order website. The Mozilla Firefox web browser may be used to access the maintenance request website.
  • In the TMA system, the bi-level apartments are listed as Family Housing Apts. (FH); the single-level apartments are listed as Twin Oak Apartments (TO).

For emergencies in apartments after hours, please refer to the list contained on the last page of your apartment lease.


applications
residence halls
apartments

Apply for Residence Hall


Rivers Hall Room Renovations


Request for Release from University Apartment Lease


Special Accommodations Due to Medical


Things to Know Before Moving In