Help Desk - Frequently Asked Questions

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What is my UNA Portal username?

Your username should be your first initial followed by your full last name. Where duplicates exist, an additional number is added to your last name.

Example: JDOE, JDOE1, JDOE2

Your username is automatically created by the system and authenticates to other systems (Blackboard, Self-service banner), therefore, your username cannot be changed.
What is my UNA Portal password?

Your original password will be leo!mmddyy where mmddyy = your six digit birthday

If you do not know your password, please contact:

Helpdesk: PCPC (extension 7272-campus only)
Campus Portal Support: helpdesk@una.edu

If you are contacting through email:
Please provide your full name, UNA Mane Card ID# and Problem
How do I change my UNA Portal password?
If you want to change your password, do the following:
1. Log onto the UNA Portal
2. Click on "My Account" in upper left hand corner
3. Key in current Password
4. Key in new password
5. Key in new password to confirm new password
6. Click on Save Changes
Note: When setting a new password, you MUST follow the following PASSWORD REQUIREMENTS:
- The password LENGTH must be 8 or greater, but no more than 16
- The password MUST contain a LETTER
- The password MUST contain a NUMBER
- The password MUST contain at least one of these special characters:
  1. %7e (tilde operator)
  2. ! (exclamation point)
  3. ^ (caret)
  4. - (hypen)
  5. + (plus sign)
  6. ? (question mark)
  7. ] (right bracket)
  8. [ (left bracket)
  9. Any special characters not listed will not be accepted
- The password MUST NOT contain spaces or any of these special characters " ' : { } @ . * # $
- The password MUST NOT contain Non-English characters.
- The password MUST NOT contain the alias part of the e-mail address. For example, if the e-mail address is user@una.edu, the password can't contain user. This restriction isn't case-sensitive, so USER or User can't be used in the password for user@una.edu.
How long do I have an UNA Portal account?
From the time you are admitted until you graduate or leave UNA and for a period of 18 months from your last active semester at UNA.

Your Windows Live email account is yours permanently.
What is my UNA e-Mail address?

Your email address is your username@una.edu
This applies to faculty, staff and students
What is my storage quota for my e-Mail account?
You have a Windows Live email account with 10gb of email storage
How many attachments may I send per e-Mail?
60(Sixty)
When is the UNA Portal system scheduled to be down?
The UNA Portal system is shutdown DAILY from 4:00am to 6:00am for routine maintenance
Who may request (send) a Campus Announcement?
Any UNA Portal account holder, who is:
1. Faculty
2. Staff
3. an officer of an organization recognized by the Student Life Office
The requested announcement MUST pertain to University activities

This service is NOT used for classified notices such as buying, selling, renting or looking for products or services
What browsers are supported for my Windows PC/Mac?
Windows
- Internet Explorer 7.x and 8.x
- Netscape 7.2 and 8.1
- Mozilla Firefox 3.6 or earlier
Macintosh
- - Mozilla 1.7.12
  - Firefox 1.5.0.1
  - Safari 1.3.9
  - Netscape 7.2
  - Firefox 1.5.0.1
  - Safari 2.0
If you are trying to log in to the system using another browser, you may experience difficulties.

Note: You can see this list of supported browsers by clicking on “Having problems logging in? Click here” on the UNA portal login page.
How do I pay my bill on-line?
1. Log into the UNA Portal system
2. Click on the “Self-service Banner” tab
3. Click on the “Student” tab
4. Click on “Student Accounts”
5. Click on “Account Information”
6. Click on the “eBills” tab under Quick View

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